2 posts tagged “warranty”
Yes it really is. After doing a whole 4 weeks without my N95 they give me a new one. And yes it's broken. The internal speaker is broken. Actually to day I brought it back to the service point. Guess what I heard.
The first time the phone was back in two weeks, quite good of Nokia. Not a whopping 4 weeks. They just did not notify me. Ahhh, well they claimed to have sent an e-mail. Sure. They refuse to call when the phone is repaired. I guess it is cheaper for me to call them every day. No really, I am keeping my fingers crossed this time. These people say it takes 2-8 weeks for a repair. Uhu. If it takes 8 weeks, I'll start buying SonyEricsson again and a handycam. I guess it is profitable to charge twice for a broken phone.
This company actually has different waiting lines for their own customers and the second-rate Nokia Care customers. Well Nokia cares, they don't. There are people actually turning their thumbs while they have you wait in the Nokia line where someone is sitting and MAKING MULTIPLE phone calls for a bloody 30 minutes instead of taking in a broken phone for 5 minutes. I can not imagine this being acceptable policy for Nokia. Next time I'll drive the bloody 30 minutes to another service center and get actual service. And Nokia gave no reply to my complaint. Customer feedback seems non-existence these days.
I would love for Nokia to post their warranty and service regulations on the internet. And see what they consider acceptable service and acceptable repairtime. Especially if we are talking badly designed phones.
Snoyt
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Nokia Conversations has a nice post about the beatings your phone gets, wear and tear of misuse and abuse. Sometimes ending the lifespan of your phone abruptly. Or remarkable stories of people reviving their phone through extraordinair care after it had drowned. Yet some abuse never shows. I never bashed, crashed or drowned any of my phones. They are well cared for, well protected in full covering leather cases for the occasional bump or drop. All are nearly fully scratch free. Gently handled, regularly updated, polished and cared for. They are fed the finest software for betalabs. They are kept from all harm, only asked to performe their tasks diligently. So very diligently.
Still within one and a half years I sent already two N95 to the Nokia Care Center. They were overworked, overwrought, overplayed, overrecorded, overwebbrowsed and overnavigated. Imagine a phone requiring the equivalance of more than 5 battery charges from your battpack and carcharger each day during your vacation and each weekend.
At some point they give up, you know. They start showing pretty rainbowsprinkels on your display instead of the GUI. Still, I care so I try to revive them by caring. But at some point the screen stays dark, forever... Now I am kindly awaiting for a third N95 IMEI number. I guess this time I'll sell the replacement N95 to more caring people. People who only make superficial scratches... Scratches that don't kill a phones soul :-(
A Nokia N82 made from black Dark Vader plastic now serves my purposes. I expect it's IMEI will also change after about 12 months of hard use. Yet now a question pops up:
What is the design(at)ed lifespan of a (Nokia) mobile smartphone?
I challenge Nokia for an answer. More so, I challenge them for giving a decent warranty. A smartphone should last 3 years. Give me 3 years of warranty or partial money back. Admittedly I switch each 1-2 years from phone, but like with a car its resell value allows for this. From a car you may expect 100.000 km trouble free, 150.000-200.000 km with the good ones. Tell me how many hours should I expect from my phone running at full capacity?
What do you expect from your phone's reliability? Let's talk economics, let's talk about the real number of goldpieces per month a smartphone costs. I think I could drive a much bigger car for the real cost of some smartphones.